Support Contracts

Software

The DM Group technical Director Leigh Gregson and his software support team are vastly experienced in the support of our three main document management software packages Scanfile, FileDirector and Alchemy.

High quality immediate technical assistance is provided by our telephone helpdesk to provide a swift resolution to any software related issues. The usage of the ‘Log me in’ rescue package also facilitates a speedy response from our specialists.

THE DM GROUP SUPPORT ALL VERSIONS OF SCANFILE SOFTWARE.

Training or indeed re-training packages covering anything from a half day onwards can be arranged to accommodate various levels of technical competence from basic system operator right up to Administrator.

Hardware

The Document Management Group is a registered Canon business partner providing genuine Canon parts.

Our highly skilled service technicians provide nationwide support for the full range of Canon scanning hardware.

As well as covering all parts, labour and call out charges, a 12 months maintenance contract with the DM Group uniquely provides two preventative service visits per annum which should ensure that your operators enjoy trouble free usage of your scanning hardware.

Generous trade-in offers or complimentary hardware support packages are made to all customers wishing to upgrade their existing scanning hardware.

 If you would like to make a support enquiry please click here.

Remote Support

A software support contract gives you access to remote technical support. This means you can have one of our technicians with you to assist using a highly secure remote control session on your PC. Please call 01925 572020, ask for software support and book a session. Then when asked to enter the PIN code provided and click on the "Connect" button below.