Support

SOFTWARE

The DM Group software support team, are vastly experienced in the support of our four main document management software packages:
Scanfile, FileDirector, Alchemy and Therefore.

High quality immediate technical assistance is provided by our telephone Helpdesk to provide a swift resolution to any software related issues.
The usage of the ‘Log me in’ & ‘Team Viewer’ remote package also facilitates a speedy response from our specialists.
The DMGroup support all versions of Spielberg software packages.
Training or indeed re-training packages covering anything from a half day onwards can be arranged to accommodate various levels of technical competence from basic system operator right up to Administrator.

HARDWARE

The Document Management Group are registered Business Partners for the following Document scanner manufacturers:
CANON | EPSON | BROTHER | FUJITSU | KODAK | PLUSTEK

This ensures that all the spare parts we fit are the genuine item.
We will only supply genuine manufactures consumables such as Roller kits to ensure the best performance from your scanner.
Our highly skilled service technicians provide nationwide support for our manufacturers scanning hardware.
As well as covering all parts, labour and call out charges, a 12 months maintenance contract with the DM Group uniquely provides two preventative service visits per annum which should ensure that your operators enjoy trouble free usage of your scanning hardware.
Generous trade-in offers or complimentary hardware support packages are made to all customers wishing to upgrade their existing scanning hardware.

Remote Support

A software support contract gives you access to remote technical support.
This means you can have one of our technicians assist you, using a highly secure remote control session on your PC from our Technical Help Desk.
Please call 01925 572020, ask for software support and book a session.
Then when asked, enter the PIN code provided and click on the “Connect” button below.