The Document Management Group provides one of the best scanner repair services in the UK. Our annual scanner maintenance service is nationwide and offers preventative maintenance and remote support, with most scanner repair parts included in the cost.
We offer a fast and reliable response from our manufacturer-trained technicians, who have years of experience in the document scanner industry.
Annual Scanner Maintenance
If your business is reliant on a high speed document scanner to get through large quantities of paper scanning each month, then you will value our service. We offer preventative scanner maintenance support, with additional UK-based remote or telephone assistance at no extra charge.
We also supply a wide range of genuine scanner roller kits via our e-commerce platform. Roller kits are integral to the function of a scanner and should be replaced annually at least, depending on use. Essentially, they are small rubber tyres that pull paper through the sheet-feeder on an ADF scanner.
Over time, a document scanner’s rollers will wear away. This affects document pick up and can cause double feeds or skewed feeding of documents through the reader, which means batch document scanning is delayed by rescanning.
Visit our e-commerce site The Scanner Shop to find all our scanner consumables and accessories
One-off Scanner Repair in the UK
On the other hand, we also offer one-off scanner repair options and can quote on a case-by-case basis, so please do not hesitate to contact us today.
A Document Management Group annual support contract
By conducting structured preventative maintenance visits we can cost effectively complete more on-site visits in an area per day which should drastically reduce expensive unscheduled emergency breakdown visits and enable us as an organisation to reduce operational costs and pass on savings to contracted customers.
A low cost Document Management Group annual support contract provides complete peace of mind with all parts, labour and call out charges being provided as part of an annual contract.
Annual support contracts are provided at an agreed price therefore there will be no expensive additional charges or un-budgeted costs.
The annual support contract includes a six monthly preventative service visit to try to ensure your system users or scanner operators enjoy trouble free usage of their scanning hardware.
An annual support contract enables us to schedule service visits at a mutually convenient time and date which should keep any operational disruption to a minimum.
Paper jams and feed roller issues can sometimes be swiftly rectified by gaining immediate professional assistance from our telephone helpline.
In the unlikely event of your scanner needing to be returned to base for a repair we will provide a replacement loan scanner (invariably the same model as your existing scanner) for the duration of your scanners absence.
Emergency breakdowns are normally achieved within our 8 hour response framework.
Please contact us for an annual support contract quotation for your document scanner.
Free estimate and ad-hoc repairs
As an alternative to an on-site service visit, you can send your scanner to our service dept at the address below for a free appraisal as to its condition and the costs involved to correct it.
We would then provide a free estimate to provide a thorough service, replace worn parts and bring your scanner back to tip top condition.
This free estimate would be provided before any work is undertaken or any costs are involved.
