Document Management Software Support
The Document Management Group have a vastly experienced team of technical support specialists, based in the UK.
If you are experiencing a problem with your document management system or scanner itself, then we can provide immediate assistance, professional advice and high-quality technical support!
Call our free technical helpline now on 01925 572020, or click the Contact Us button below to enquire about system training.
Free Telephone Response
With our free diagnostic telephone support service, our technical specialists can contact you as a matter of urgency in order to gain a first-hand appreciation of any issues you may be experiencing.
Once the nature of your issue or problem has been established, our advisers will suggest the best course of action to arrive at a swift resolution. All costs are agreed upon before action is taken.
Remote On-line Assistance
The Document Management Group remote online assistance and support enables you to share your screen with one of our technical specialists.
The software support team can provide immediate telephone assistance and support utilising either Log-me-in or Team Viewer access. In most cases, this reduces the need for an on-site visit.
Please contact our software support help-desk, via the link below, to arrange a support session.
The support agent will then advise you which link below to click on to create a support session.


On-site Support Visit
If an on-site visit is required to resolve any deep-rooted technical issues our specialist technicians can visit your premises and provide a high-quality, professional technical support service.
This is usually initially discussed and scheduled in with your IT team to ensure that the relevant access to your system, regarding security permissions and passwords etc, are agreed.
Software Support Contract
An annual support contract, which is backed and supported by the system software & development writers, entitles your business to unlimited technical help-desk support, all future software updates (in the case of
FileDirector and
Scanfile v8 onward) and on-site technical support where required.
A software assurance contract, also ensures that your document management system is kept up-to-date with new system upgrades, new features and fast operational performance. Click Contact Us, below, to enquire about software assurance contracts.
System Training
On-site system training, or indeed re-training packages, can be provided to accommodate various levels of technical competence. From basic system operator right up to system administrator level. Click Contact Us, below, to enquire about system training.